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The phone line is busy every morning at 8:00. Patients want to book online, but not every complaint can wait.
Patients of De Linde call at 8:00 and wait up to 30 minutes. The practice wants online booking, but the assistants decide today who needs to be seen urgently. Interview the four stakeholders, write the Product Backlog as user stories with acceptance criteria, estimate them, and plan the first Sprint with a clear Sprint Goal.
Thème : Privacy, safety and stakeholders who are also experts · Durée du Sprint : 2 weeks
Cette compétition ouvre le 1 janvier 2027. Formez votre équipe dès maintenant pour être prêts à commencer.
Dr. Mirjam de Boer
GP and practice owner (sponsor)
Started the practice 15 years ago and still sees patients every day.
Kevin Mulder
Doctor's assistant (triage)
Answers the phone and decides who needs to see a doctor and how soon.
Ahmed Yilmaz
Patient (patient council)
Works shifts and finds it hard to call at 8:00.
Sophie Jansen
Product manager at the practice software supplier
Her company makes the medical records and agenda system the practice uses.